* bullman and most expensive spare parts
Posted on February 5th, 2010 by Alex. Filed under Experiences with Companies.
A Bullman laptop comes with lots of advantages: high resolution and especially anti-glare screen (that means, you cannot see yourself and the room behind you, when the screen is darker), excellent keyboard and superb support in Linux apart from the very friendly costumer support.
I bought a Bullman laptop around 2.5 years ago and I never had any trouble. It worked right from the start. However recently my graphics adapter started to fail (GT8600M) and I suspect the famous hardware bug that finally shows up. Unfortunately my warranty is over for around 6 months and I shifted to India. However I got in touch with the support of Bullman. A new graphics adapter is available and there is not problem to ship it to a German address so that I can replace it by myself. In that case my brother would forward the adapter further to India.
And this service would have cost me only EUR242 including shipping within Germany!
Honestly, who is going to pay that price? EUR242 for a graphics adapter as a spare part for a laptop that is more than 2.5 years old? For your information, when I bought the laptop, I paid around EUR1200 including shipping and bag in total. For that money I can get a completely new machine. I do not know, who is making the prices there, but this is way to much. So currently I am trying to get a graphics card on eBay, but I doubt that it will work. I guess Bullman has locked the BIOS so that this option will not be available. In fact I tried another GT8600M (MXM II interface, same memory, but newer board revision) with the same configuration in my laptop, but nothing came up. Not even the light for the LCD. It seems I have to throw this machine into the garbage and buy a new one. But this time, it will be from a company that offers service worldwide and a long warranty. Actually Bullman offers to provide warranty for a longer period for extra money. I should have done that. If you are interested in a Bullman laptop, then take that offer. Otherwise you might spend too much money, if you need a spare part one fine day. In my opinion, the price politics is a very big minus point for that company despite the many advantages on the other side. But how will I benefit or use these advantages, if it broke down and I have to invest more than 20% of the original buying price for spare parts?
Anyone interested in the remainings of the laptop? Everything apart from graphical output works without a problem. I can SSH into the laptop and start simulations and compilations. But the graphical output on the LCD is not readable.
February 17th, 2010 at 8:46 am
[...] to time so that maybe someone benefits from the information. Since the price of a replacement of EUR 242 is too much, I bought a graphics adapter from a seller in China through eBay. It is exactly the [...]